Bilingual Donor Services Specialist

Educational Media Foundation • Franklin, TN

1d

About The Position

You are naturally a caring and relational person, but you know how to balance that with getting to the work at hand; juggling multiple tasks and priorities, all while providing top-notch service to each and every donor. You're the first point of contact for donors who have questions about their accounts, helping them navigate their way through their accounts, answering questions, supporting their goals, and providing guidance along the way. Knowing that every interaction with a donor is an opportunity to deepen relationships, build trust, and make a positive impact! This role requires demonstrated fluency in English and Spanish, with the ability to listen, speak, read, and write in both languages in a donor-facing environment. Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. “As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”

Requirements

• Be extremely detail oriented, organized, thorough, and efficient.
• Have a high work ethic and desire to help others on your team.
• Thrive in an environment of over-the-top customer service and be highly relational.
• Truly desire to pick up the phone and take inbound as well as make outbound calls to donors. (90% of your day is on the phone)
• Be comfortable and satisfied, sitting 6+ hours a day.
• Be flexible moving between computer and manual processes.
• Be social, relational, caring, with others, but we do have a lot to accomplish, so able to balance that with getting to the work at hand.
• Can identify potential capacity in a donor for increased engagement opportunities.
• Have excellent verbal and written skills (ability to write in our brand voice).
• Be experienced in MS Office Products and ability to quickly learn new systems.
• Be donor passionate, donor centric
• This role requires demonstrated fluency in English and Spanish, with the ability to listen, speak, read, and write in both languages in a donor-facing environment.

Nice To Haves

• Knowledge of Salesforce a plus.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees