Bilingual Digital Fraud Specialist

First National Bank Texas•Killeen, TX

63d

About The Position

Investigate Digital Banking fraud alerts Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters Complete tasks accurately and timely Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits Regular and predictable attendance and punctuality Other tasks as assigned

Requirements

At least 18 years of age
High school diploma or equivalent
Bilingual (English/Spanish) required
Working knowledge of Microsoft office and general office equipment
Ability to communicate in a professional manner verbally and in writing
Ability to work independently to meet deadlines but remain flexible
Well-organized, with sharp attention to detail
Capacity to work with frequent interruptions and perform repetitive tasks
Demonstrate emotional control under stress and strict deadlines
Strong customer service skills (both internal and external customers)
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

Investigate Digital Banking fraud alerts
Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
Complete tasks accurately and timely
Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
Regular and predictable attendance and punctuality
Other tasks as assigned

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