Fraud Specialist

Nusenda Credit Union•Albuquerque, NM

About The Position

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking a Fraud Specialist to join our organization. As a Fraud Specialist at Nusenda Credit Union, you will be working with our Fraud team to provide administrative support for monitoring and reviewing electronic and in-branch account and transaction data for suspicious activity and possible fraud. Every day, you will keep detailed records of suspicious activity, analyze trends, and communicate security threats to Fraud Analysts and management. You will help take account maintenance actions to limit exposure and loses from suspected fraudulent situations and provides recommendations for loss mitigation as needed.

Requirements

One to three years of similar or related experience
High school diploma
Ability to work with legal documents and identify/interpret data as needed.
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
Effectively communicate with internal and external customers appropriately via in-person, email, etc.
Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
Ability to adapt quickly to change and proactively communicate.

Responsibilities

Advise branch staff and contact center teams on suspected fraud cases, providing clear instructions for member interactions.
Consult and advise internal managers and employees in identifying potential fraud, consulting/interviewing members regarding changes to account information and suspicious activity.
Identify activity in reports and take action in fraud situations on accounts such as restricting accounts, escalating activity to their manager and fraud investigations team.
Ensures compliance with anti-money laundering (AML) and related regulations to include filing suspicious activity reports (SARs).
Advise necessary actions for further investigation and steps for employees or members to take on fraud items, to include referrals to Card Services for card fraud, Deposit Services for ACH disputes, and forms needed for fraud cases.