Bilingual Customer Service & Sales Support Lead

Del Sol Furniture & Mattress•Phoenix, AZ

53d•$17 - $23•Onsite

About The Position

Del Sol Furniture & Mattress is looking for a proactive, bilingual Customer Service & Sales Support Lead to join our retail team. If you have customer service experience and are ready to grow into a leadership role that supports both the customer and the sales floor—you might be a great fit. This is not a call center job. You’ll be on the floor at our furniture store, directly supporting customers and helping our sales team deliver an amazing buying experience.

Requirements

Fluent in Spanish and English
2+ years of customer service experience (retail or furniture preferred)
Positive, team-first mindset and strong people skills
Comfortable learning point-of-sale, CRM, and order tracking systems
Organized, dependable, and good under pressure

Nice To Haves

Leadership experience is a plus, but not required—we’ll train the right person

Responsibilities

Support the sales team by helping customers with order questions, service issues, and financing support
Solve problems quickly and with empathy—turning complaints into opportunities
Follow up with customers to ensure satisfaction and build lasting relationships
Train and guide other store team members on service best practices
Handle escalated customer concerns with professionalism and urgency
Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly
Help improve in-store service systems and processes