Customer Service & Sales Support

Bargreen Ellingson • Boise, ID

7h • Onsite

About The Position

Bargreen Ellingson is looking for a detail-oriented and customer-focused professional to join our team as a Customer Service & Sales Support Specialist. This position will be based at our Boise branch. In this role, you’ll serve as a key point of contact for our customers while supporting our territory sales team to ensure a seamless and positive experience from initial inquiry through order fulfillment. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Requirements

• A Bachelor's or Associate's degree in Business, a related field or equivalent experience is preferred
• Computer literacy, IT skills, and typing skills
• Strong excel knowledge
• Experience in administration and high-volume office work
• Strong analytical, organizational, and time management skills
• Excellent team working, motivational, interpersonal, communication, and customer service skills
• The ability to multitask and quickly switch your focus without losing sight of projects and goals
• An understanding of sales principles and customer service practices

Nice To Haves

• Experience with Infor/M3 a plus

Responsibilities

• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Answering customer inquiries, tracking orders, and following up with customers about their order status.
• Developing support relationships with sales representatives.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
• Perform all duties in a safe and responsible manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Perform other responsibilities as directed.

Benefits

• Bargreen Ellingson offers a comprehensive benefit program, which includes medical and dental insurance, retirement match, vacation, and paid holidays for all full-time employees.
• Note: Benefits and eligibility may vary depending on location, position and hours worked. A full summary of benefits will be provided upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees