Customer Service Support

Rockwell Automation • Houston, TX

1d • Hybrid

About The Position

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description

Requirements

• High School Diploma or General Educational Degree (GED)
• Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• Typically requires 2 years of customer service experience
• Experience with SAP.
• Experience in the industrial motor control industry

Responsibilities

• Determine and schedules orders according to urgency.
• Order entry Contacts outside Salesforce or customers to resolve questions, pricing, or missing data on orders.
• Resolve customer complaints and issues by phone, email.
• Reach out to customers to verify and update account information.
• Taking customer calls for US and Canada through Call Center
• Greet customers warmly and make sure problems or reason for calling.
• Help with placement of orders, canceling orders, return requests and warranties issues.
• Suggest solutions when a product is out of stock – substitutions.
• Attempt to persuade customer to reconsider cancelation.
• Assist customers on how to use B2B portals.
• Work with MPR Controllers and Shipping to make sure we meet the customer's demand.
• Issue RMAs
• Back-up for Canada Customer Care
• Other responsibilities as assigned by the Customer Service Manager

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees