Customer Service Support

Home Sweet Home•Redondo Beach, CA

4d•$21 - $24•Hybrid

About The Position

Home Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries. The successful candidate will undergo paid training before transitioning into the Customer Service Support role. The training enables the new hire to learn our systems, familiarize themselves with our customers, get a full understanding of our service products and become comfortable with our nationwide network of contractors and employees. Role and Responsibilities - The Customer Service Support role is responsible for providing high quality service to transferees while supporting CSCs:

Requirements

Customer service and computer skills
Good communication
Problem solving skills
Speed and accuracy
Ability to work in a fast-paced environment

Responsibilities

Interact with Transferees - Communicate with transferees via email in a timely manner according to the company communication process (“the baton”) and having the insight of knowing when to create individual responses.
Billing - Process invoices for accuracy, knowledge of how each vendor is paid, pay contractors as needed, have a thorough understanding of Boru Billing, pricing (mileage rates, RMC rates), etc., Create CSRs as needed.
File Management - Understanding workflow and manage "the baton”. Having the ability to take ownership of files before CSC puts the job in process. Knowledge of team's accounts and account specific details / processes
Margin Management - In conjunction with the CSC, take steps to ensure that HSH meets its margin goals on files.
Order entry - Input orders into VT with correct information and accuracy. Understanding all services that Home Sweet Home provides and policies of the client to ensure that the correct information is being entered on each file.
Communicate with PCs - Update and receive updates from the Primary Coordinator at our RMCs as needed.
Other duties as assigned….