Bilingual Customer Service & Sales Support Lead

Del Sol Furniture & Mattress•Phoenix, AZ

13d•$17 - $23•Onsite

About The Position

Del Sol Furniture & Mattress is looking for a proactive, bilingual Customer Service & Sales Support Lead to join our retail team. If you have customer service experience and are ready to grow into a leadership role that supports both the customer and the sales floor—you might be a great fit. This is not a call center job. You’ll be on the floor at our furniture store , directly supporting customers and helping our sales team deliver an amazing buying experience. At Del Sol Furniture, we’re proud to be a local, family-owned furniture business serving the Phoenix area since 1997 . We currently have 4 beautiful showrooms, and we’re big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix! You'll be working with a merry group of people with friendly leadership and fun personalities. If you’re interested in job growth, we have it! Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Requirements

Fluent in Spanish and English
2+ years of customer service experience (retail or furniture preferred)
Positive, team-first mindset and strong people skills
Comfortable learning point-of-sale, CRM, and order tracking systems
Organized, dependable, and good under pressure

Nice To Haves

Leadership experience is a plus, but not required—we’ll train the right person

Responsibilities

Support the sales team by helping customers with order questions, service issues, and financing support
Solve problems quickly and with empathy—turning complaints into opportunities
Follow up with customers to ensure satisfaction and build lasting relationships
Train and guide other store team members on service best practices
Handle escalated customer concerns with professionalism and urgency
Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly
Help improve in-store service systems and processes