Customer Service Sales Support

Kirby Risk•Indianapolis, IN

18h•Onsite

About The Position

Customer Service Sales Support – Indianapolis, IN Are you an organized, service-minded professional who enjoys helping customers and supporting a busy sales team? Do you take pride in accuracy, communication, and teamwork? If so, we want you on our team. At Kirby Risk, we’re committed to delivering exceptional service, trusted expertise, and reliable solutions that keep our customers moving forward. What You’ll Do as a Customer Service Sales Support In this role, you’ll be a critical connection point between customers, vendors, and our internal teams ensuring every order, interaction, and follow-up is handled with accuracy and professionalism. You’ll:

Requirements

High school diploma/GED or equivalent work experience
Minimum of 1 year’s clerical or administrative experience
Excellent organization, attention to detail, and multi-tasking skills
Strong written, verbal, and interpersonal communication skills
Professional phone etiquette and experience with multi-line phone systems
Strong computer proficiency: Microsoft experience preferred

Responsibilities

Serve as a receptionist and switchboard operator, managing phone calls, and directing inquiries
Assist Customer Service Representatives with customer-facing responsibilities
Build strong working relationships with Account Managers, Customer Service Representatives, Automation Specialists, and suppliers
Track and organize business-critical information, ensuring timely follow-up and documentation
Receive and enter customer orders accurately, efficiently, and with a focus on service excellence
Resolve customer issues such as incorrect shipments, product inquiries, and delivery concerns
Manage job queues, open order reports, returns, and other workflow assignments
Support a team environment that values collaboration, communication, and accountability