Bilingual Customer Service Coordinator - Remote
About The Position
eHealthScreenings, a Premise Health company, is the nation's leading provider of comprehensive biometric health screening services. We help employers, wellness companies, third-party administrators, Employee Assistance Programs, consultants, insurance providers, hospital systems, tribal nations, and unions reduce costs by improving health outcomes. Our dedicated team brings a wealth of experience and expertise to every interaction with a focus on delivering unparalleled service to biometric screening participants. In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc. This is a Full Time, remote, Customer Service Coordinator role. Monday - Friday 9am - 6pm CT
Requirements
- High School Diploma or equivalent
- Minimum of one year of Customer Service or Call Center experience
- Bilingual Spanish is a must!
- Excellent written and oral communication skills
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Strong interpersonal skills; professional, courteous, friendly, and empathetic
- Strong problem-solving skills, analytical skills, and detail-oriented
- Ability to positively adjust to a rapidly changing environment
- Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
- Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
Responsibilities
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- May require other duties as assigned.
Benefits
- In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.
- Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
