Bilingual Clinic Operations Specialist

CLINICA family health • Boulder, CO

14d • $22 - $28

About The Position

Must be bilingual in Spanish and English. Schedule : Monday - Friday with evening clinics. You will serve as the primary clinic operations employee across all non-management operations roles supporting the clinic and creating a great customer experience for the patient.

Requirements

• High School diploma or GED required.
• Proficient in Microsoft Outlook, Word, and Excel preferred.
• Bilingual in Spanish and English.
• Basic computer, math, written and phone skills.
• Excellent customer service and organizational skills.
• Sensitivity to low income, ethnic minority community is required.
• Able to flourish in a team management system.
• Ability to work under pressure, multitask, and prioritize efficiently.

Responsibilities

• Office Technician Role (Front Desk): Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted. To include Medicare, Medicaid, Commercial, and clinic specific programs.
• Skilled at receiving and processing collection of payment and proper cash handling procedure.
• Quality scheduling to include active-schedule management and maintaining the clinic schedule.
• Excellent customer service, cultural sensitivity, and confidentiality.
• Follow appropriate telephone protocol for patients and employees.
• Initiate, update and maintain electronic medical record and completion of patient registration in EMR and updates with any changes in patient status.
• Actively enrolls and engages patients with My Clinica Connection.
• Responds to patients questions by following and informing of our policies and procedures.
• In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness.
• First line of de-escalation when handling volatile, emotional, and behavioral patient issues.
• Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.
• Support the Clinical team with all administration, planned care initiatives.
• Maintains visitor check-in process.
• Responsible for all “normal lab” phone calls to patients.
• Assists patients in filling out registration forms.
• Performs daily outreach from the care planner alert report and other outreach efforts as directed.
• Manages all outgoing correspondents via mail, email, and fax for the clinic.
• Participation in organization, site workgroups, or committees as requested.
• Basic understanding of financial enrollment and refers when appropriate.
• Receiving dropped off labs and basic knowledge of specimen handling and storage.
• Works EMR tasks on a daily basis.
• Clinic Office Technician Role: Provide back up to the Office Manager and Clinic Operations Manager (COM) position.
• Order medical, group visit, and office supplies.
• Maintain inventory and storage areas.
• Make bank deposits and assist in monitoring clinic cash flow.
• Maintain patient education materials and reach out and read (ROR) materials.
• Supports OM/COM with other compliance related tasks.
• Assist OM/COM in training new employees, promoting safety, and continuing education with current employees on operating procedures.
• Assist with initial orientation of new employees.
• Proactively investigates and responds to requests and situations that have not been resolved by following the standard procedure.
• Referral Case Manager Role: Responds to patient questions by following and informing of our policies and procedures.
• Performs outreach using the Open Referral Report and obtains information as needed.
• Updates and monitors all referrals following the internal procedure.
• Medical Records: Completes scanning and data entry of medical information.
• Copies and sends medical records as requested.
• Manages and distributes faxes.
• Follows confidentiality procedures.
• Serves as HIPAA Subject Matter Expert (SME).
• Alpine and People’s Additional Responsibilities: Complete CLIA, OSHA, and safety daily, weekly and monthly tasks.
• Receives, unpacks, and maintains proper storage for vaccines.
• Complete routine safety checks.
• Responsible for completing patient record matches.
• Places work orders for facility, equipment repairs, and environmental services.
• Point of contact for all outside vendors.
• Open and distribute mail.
• Maintain knowledge appropriate to the level of the role about CLIA, OSHA, VFC, AAAHC, and other regulations governing the work supported: Proactively seeks clarification and/or guidance on new and existing responsibilities when any discrepancy in knowledge is realized.
• Clinica Walk-In Additional Responsibilities: Accurately obtains vital signs and documents within the EHR.

Benefits

• Comprehensive Benefits: Medical Dental Vision FSA/HSA Life and Disability Accident/Hospital Plans Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED