Bilingual Operations Support Specialist

Floorplan Xpress • Norman, OK

6d

About The Position

Are you looking for a position to drive your career forward? Floorplan Xpress is a national leader in the automotive finance industry, and we are looking for a Bilingual Operations Support Specialist to work a 10am-7pm schedule in our Norman, OK Operations Center. This is an entry level position with the opportunity to grow.
The ideal Operations Support Specialist will interact with Floorplan Xpress's customers by addressing inquiries and resolving issues. The Operations Support Specialist will assist in managing office activities and operations while providing clerical and administrative support to the various markets across the country.
Serving over 30 states nationwide, Floorplan Xpress is a leader in providing floor planning for independent automotive dealers from coast to coast. In operation since 1974, our independently owned organization takes pride in adhering to our five core values: Drive, Excellence, Integrity, Results-Oriented and Vision. For more about us visit www.floorplanxpress.com.
An Operations Support Specialist with Floorplan Xpress will provide an excellent customer experience. They will handle all inbound calls, assist dealers, auctions and co-workers with originating new loans, collecting payments on current loans, providing information about titles and other questions. The Operations Support Specialist will be responsible for financial transactions including receiving payments for loans, reconciling daily transactions, and other functions related to daily financial processing.
An Operations Support Specialist will assist with the title process including receiving, verifying, and entering inbound titles, perfecting liens on titles, filing and auditing of titles, and other elements of title management. They will enjoy developing strong relationships with current dealers, auctions, other financial institutions and other industry connections.
A qualified Operations Support Specialist must have a high school diploma or equivalent, have a positive attitude, be bilingual in English/Spanish, be service-oriented and able to resolve customer grievances.

Requirements

• High school diploma or equivalent
• Positive attitude
• Bilingual in English/Spanish
• Service-oriented
• Able to resolve customer grievances
• Must be able to pass a background check and motor vehicle report.
• We also conduct pre-employment drug testing.
• Any job offer will be based on the results of background, MVR and drug testing.

Responsibilities

• Handle all inbound calls
• Assist dealers, auctions and co-workers with originating new loans, collecting payments on current loans, providing information about titles and other questions
• Responsible for financial transactions including receiving payments for loans, reconciling daily transactions, and other functions related to daily financial processing
• Assist with the title process including receiving, verifying, and entering inbound titles, perfecting liens on titles, filing and auditing of titles, and other elements of title management
• Develop strong relationships with current dealers, auctions, other financial institutions and other industry connections

Benefits

• Health insurance - FX pays 95% of employee and 20% of dependent cost
• Dental and vision insurance
• Flexible spending or health savings account
• Paid life insurance
• Short-term and long-term disability
• 401(k) Matching with full vesting each pay period
• Paid time off
• Me Days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED