Experienced Bilingual Client Care Representative (Veterinary Receptionist)

Cobb & Co Veterinary Clinic•Elgin, IL

64d

About The Position

¿Te gustan los animales y tienes ese don de presencia, tanto por teléfono como en persona, que hace que la gente se sienta cómoda al instante? Buscamos representantes de atención al cliente bilingües (inglés/español) a tiempo completo que puedan desempeñar con igual habilidad y amabilidad las tareas de recepción y atención telefónica. This role goes beyond answering phones or booking appointments — it’s about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive.

Requirements

Bilingual in English & Spanish (written + spoken)
High school diploma or equivalent
Minimum one year of experience working in a veterinary clinic
A positive attitude, high energy, and a “let’s make it happen” mindset
Excellent communication and customer service skills
Comfort working with phones, computers, and multitasking in a fast-paced environment
The ability to stay calm, kind, and clear—especially under pressure
Reliability, attention to detail, and great follow-through
A desire to learn, grow, and make every client interaction a good one
Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
A team player who balances compassion and efficiency with ease
Able to sit, stand, or wear a headset for extended periods

Responsibilities

Greeting clients and their pets in person with a welcoming, calm demeanor
Answering calls confidently and kindly, even when things are a little hectic
Scheduling appointments using our cloud-based software (hello, multitaskers)
Communicating clearly and professionally in both English and Spanish
Handling prescription refills, medical record requests, and messages between clients and the medical team
Managing client check-ins, payments, and keeping the lobby flowing smoothly
Keeping accurate records that reflect our high standards of care