Bilingual Call Center Representative

Humana • Prior Lake, MN

1d • $39,000 - $49,400 • Remote

About The Position

Become a part of our caring community and help us put health first Are you ready to make a meaningful impact—all from the comfort of your home? Join Humana as a Bilingual Call Center Representative and help us deliver exceptional support to our Louisiana Medicaid members. At Humana, you’ll be part of a team that is dedicated to improving the lives and well-being of our customers. You’ll gain valuable experience in a top-tier contact center, collaborating with caring colleagues and providing solutions that truly make a difference in people’s healthcare journeys. Take the next step in your career and become a trusted resource for those who need it most. The Bilingual Call Center Representative: Addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and acts accordingly. Escalates unresolved and pending customer grievances. Supports Medicaid Outbound Call Campaign efforts by conducting outreach calls to members. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• 2+ years of customer service experience.
• Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing.
• Must reside in the state of Louisiana or Texas.
• Demonstrated experience with providing exceptional customer service and attention to details while listening on calls.
• Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.
• Prior experience effectively communicating with customers verbally and listening to their needs.
• Must be able to accurately and completely document member needs, inquiries, or questions during calls within multiple systems.
• You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.

Nice To Haves

• Associate or bachelor’s degree.
• Prior inbound call center or related customer service experience.
• Prior healthcare experience.

Responsibilities

• Addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
• Records details of inquiries, comments or complaints, transactions or interactions and acts accordingly.
• Escalates unresolved and pending customer grievances.
• Supports Medicaid Outbound Call Campaign efforts by conducting outreach calls to members.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees