OneMCI-posted 2 days ago
Full-time • Entry Level
Las Cruces, NM
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We’re hiring Bilingual Call Center Representatives to support inbound customer service , help desk , and back-office processing for both commercial clients and public sector programs . In this role, you’ll interact with customers across the country, resolving inquiries, troubleshooting basic technical issues, assisting with product and process-related questions, and representing some of the most recognized brands in the world . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

  • Handle inbound and outbound customer contacts professionally and efficiently
  • Listen actively to understand customer needs and provide accurate solutions
  • Use internal systems and tools to manage accounts and process inquiries
  • Identify and act on sales opportunities to promote products and services
  • Clearly explain product features and processes to customers
  • Escalate complex or dissatisfied customer issues to management
  • Ensure first-call resolution through effective troubleshooting and communication
  • Stay up to date on program changes by attending training and reviewing materials
  • Maintain accurate documentation of customer interactions in CRM systems
  • Adhere to all scripts, policies, and confidentiality requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management and self-motivation
  • Skilled in conflict resolution, problem-solving, and customer empathy
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a strong customer-first mindset
  • Comfortable working in a fast-paced, dynamic environment
  • 1+ year of experience in customer service , technical support , inside sales , back-office , chat , or administrative support
  • Experience working on state or federal programs
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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