Bilingual Branch Administrative Support Assistant

Newrez•Petaluma, CA

12d

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Newrez is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry. Here at Newrez, we've replaced the stereotypical corporate culture with a casual "dress for your day" work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive. The Branch Administrative Support Assistant provides administrative support within the Retail Production branch location. This role is responsible for attending to visitors and dealing with inquiries both on the phone and face-to-face.

Requirements

High School Diploma or equivalent; some college preferred
2+ years of experience in general office responsibilities
Knowledge of administrative and clerical procedures
Knowledge of computer and relevant software applications including Microsoft Word, Excel and PowerPoint
Strong customer service orientation
Strong keyboarding skills
Strong written, oral and interpersonal communication skills

Responsibilities

Oversees all aspects of general office coordination
Maintains office/executive calendars
Greets and interacts with company clients, vendors and guests
Answers incoming telephone calls and directs to appropriate individual or documents a message
Opens, sorts, and distributes incoming correspondence including mail, faxes, and emails
Signs for and delivers UPS/FedEx deliveries
Prepares correspondence for routine inquiries
Performs general clerical duties including, but not limited to, copying, faxing, mailing and filing
Files and retrieves organizational documents, records and reports
Coordinates meetings including scheduling, agenda creation and other arrangements
Conducts research, compiles data and prepares summary reports as necessary
Creates/modifies documents using Microsoft Word, Excel, PowerPoint or other programs
Attends organizational meetings and compiles minutes as required
Makes travel arrangements for branch personnel and completes expense reports for branch leadership team
Maintains office supply inventory
Arranges for repair or maintenance of office equipment as needed
Provides project support work as needed

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions