Bilingual Behavioral Health Care Manager

Titanium Healthcare•Indio, CA

2d•$70,000 - $80,000•Hybrid

About The Position

The Behavioral Health Care Manager provides high quality and effective care management to Titanium Healthcare members. The BHCM is responsible for care management: outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating proper care for members.

Requirements

Fluent in English (written and verbal), Bilingual in Spanish
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Must be able to move around the office and/or travel throughout community
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to maintain professionalism and safety in diverse environments
Master’s degree in social work or counseling
Minimum 1-2 years of experience in social service setting, such as case management or community health
Current and valid Driver’s License
Proof of auto insurance
Distraction-free home workspace with a secure internet connection

Nice To Haves

Experience using an EHR/EPM preferred; eClinicalWorks (eCW) experience a plus
Care management experience preferred

Responsibilities

Support ECM members with behavioral health conditions, with particular attention to ECM members with SMI and/or SUD needs, through brief interventions and behavioral activation strategies
Case manages members with behavioral health needs, majority Tier 1 and Tier 2 members
Responsible for utilizing brief behavioral health therapeutic interventions as necessary to improve the member’s ability to manage their own health
Responsible for brief crisis interventions and warm hand-offs to local crisis resources as needed
Educate members and families about chronic medical and behavioral health conditions to improve health literacy and assists in health promotion
Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services
Advocate for members to receive the highest quality of care, in a timely manner, within IEHP’s network
Provide effective care management for assigned members, including care coordination, linkage to resources, support in transitions of care, facilitating member self-efficacy and self-management, and all other activities associated with high quality, evidenced-based care management
Engage and collaborate with staff outside the BH department, or with those outside BH discipline, to provide integrated care to assigned members
Responsible for assisting members with care coordination needs
Conduct comprehensive, holistic assessment according to the scope of clinician-both telephonically as well as in person
Aid RN CM in overall review of member Community Health Assessment (CHA) upon completion by another care team member
Works with members to identify health/wellness goals and incorporates these goals into the member’s shared care plan that facilitate communication among members and providers
Participate in inter/transdisciplinary care team meetings to share information, update, and inform care plan
Coordinate with internal and external health partners to support member comprehensive care needs
Responsible for ongoing engagement with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as to increase the member’s sense of control over their whole health
Engage in proactive, member-centered utilization and quality review of Behavioral Health and Care Management services by members
Understand and abide by all departmental and companywide policies and procedures
Comply with all safety and injury prevention policies and regulations
Perform other duties as assigned or required

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan