Bi-Lingual Credit Counselor- Remote

American Consumer Counseling Center•Mobile, AL

5d•Remote

About The Position

Bilingual Credit Counselor (English/Spanish) Guide. Educate. Deliver Results. Help People Find Their Way Forward — In Two Languages. Financial stress is real — and so is the impact of the right conversation at the right time. We’re seeking a bilingual Credit Counselor who can conduct structured, compliant financial counseling sessions in both English and Spanish while delivering measurable outcomes for clients and the organization. In this role, you’ll analyze budgets, review credit reports, explain debt-management options, and help clients build realistic action plans. You’ll manage a consistent call volume, meet production and quality benchmarks, and document sessions accurately in accordance with HUD and internal compliance standards. Success here requires more than fluency. It requires: The ability to translate complex financial concepts clearly and confidently Strong call control and time management Comfort working toward performance metrics Precision in documentation and regulatory adherence Empathy balanced with accountability You’ll be part of a mission-driven organization that believes financial education changes lives — but we also operate with structure, standards, and measurable impact. If you’re bilingual, disciplined, and motivated by helping clients move from crisis to control, let’s talk. Position Summary The Credit Counselor assists financially distressed clients in creating personalized financial plans by providing budgeting guidance, effective debt management strategies, and financial education.

Requirements

High School Diploma or equivalent required
Minimum of one year customer service experience, with at least six months in a call center or phone-based environment.
NFCC Credit Counselor Certification (to be obtained within the first six months of employment)
Basic computer knowledge
Strong mathematical skills
Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s)
Ability to write routine reports and client correspondence
Demonstrate telephone etiquette, time management, and attention to detail
Ability to work independently and interact with a team in a remote environment
Reliable internet connection and a quiet, dedicated workspace for remote work
Ability to comprehend verbal and written information and respond effectively to clients and colleagues

Responsibilities

Natural ability to build trust and rapport with clients from various backgrounds.
Be empathetic, a good listener, and comfortable having sensitive conversations about personal finances.
Ability to connect with people, understand their challenges, and guide them with compassion and clarity toward financial solutions.
Answer incoming calls from individuals seeking financial education or credit counseling support.
Counsel potential clients by reviewing their budgets and providing personalized recommendations on financial solutions, including debt management programs, bankruptcy options, credit remediation, collections, and credit reporting issues.
Deliver financial education, create client budgets, and assist with the enrollment process into ACCC programs.
Process consumer applications by accurately entering client information and budget details into internal systems and affiliate databases.
Follow up with prospective clients to encourage them to begin or continue the counseling process.
Enroll qualified clients into appropriate debt consolidation or financial assistance programs.
Verify client-provided information using internal databases and approved information sources to ensure accuracy and compliance.
Ability to connect with people, understand their challenges, and guide them with compassion and clarity toward financial solutions.
Follow all processes and procedures as outlined in the training guide.
Ensure completion of all required training programs within the designated timeframes to maintain up-to-date knowledge and meet certification standards.
Perform other duties and responsibilities as assigned by management.