BEVERAGE SHIFT MANAGER

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

4d•Onsite

About The Position

The Beverage Shift Manager is responsible for all Beverage operations for their shift. Monitor and ensure quality and efficiency of all aspects of the beverage department and property. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High School diploma or equivalent is required.
Previous customer service experience preferred.
3-5 years in the field of food and beverage.
Previous supervisory/management experience preferred.
Must be able to work a flexible schedule including nights, weekends, and holidays.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must be able to obtain and maintain a Non-Gaming License as required by the Pennsylvania Gaming Control Board.
Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors.
Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when monitoring inventory.
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
Must be able to stand, walk and move through all property areas.
Must be able to stand or sit for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

Responsibilities

Scheduling
Inventory
Payroll/Attendance
Employee Relations
Communication
Organization
Supervisor should know and be able to perform bar duties.
Take at least 2 walks through your area of the Beverage Department making notes of equipment repairs, work orders, project requests, equipment needs, cleanliness of areas, employee job performances and guest satisfaction.
Ensure that surveys of casino floor are completed
Ensure that hosts or supervisors check each outlet for open checks.
Pass onto next supervisor any follow-up that you are unable to complete.
Read all log books at the beginning of your shift.
Log any pertinent information at the end of your shift.
Assist in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Hours are determined by 24-hour schedule.