Beverage Services - Beverage Server

Valley View Casino & Hotel • Valley Center, CA

3d

About The Position

Team Member is responsible for providing beverage service to all guests in an efficient, courteous and professional manner displaying a high standard of guest service. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Requirements

• Must possess and demonstrate a positive attitude
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
• Ability to work within a team-centered work environment.
• Team Member must possess strong organizational and interpersonal skills.
• Team Member must have a friendly, energetic personality.
• Ability to speak and understand the English language.
• Effective communication, organizational interpersonal and analytical skills.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

• High school diploma or GED equivalent
• One year of beverage service experience.
• Previous experience in gaming environment.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones and or email.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Responsible for prompt, efficient and courteous beverage service to guests in accordance with company policies, procedures and standards.
• Responsible for the accuracy of purchased beverages while ensuring guests receives accurate change.
• Performs necessary tasks to service guests, i.e.; taking and filling all beverage orders and assisting in maintaining guests gaming area in a clean and neat manner.
• Monitors guests needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
• Maintains assigned area for cleanliness.
• Assists other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Responsible for protecting Valley View Casino & Hotel by adhering to alcohol beverage control policies by providing responsible alcohol service and monitoring guest’s alcohol consumption.
• Responsible for informing the Food and Beverage Managers when a guest demonstrates signs of intoxication.
• All team members must comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS.
• Other duties as assigned by Food and Beverage Managers, Director and/or Vice President.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED