Beverage Merchandising Route Representative

Farmer Bros. USA • Wichita, KS

3d

About The Position

Role summary Provide scheduled route relief, deliver and merchandise coffee/tea products, ensure beverage stations meet standard, and support warehouse and inventory needs while driving customer satisfaction and incremental sales. Work schedule MondayFriday, 7:00 a.m.3:30 p.m. (overtime as needed) Driving requirements Valid drivers license required Must be able to complete a successful DOT physical

Requirements

• High School Diploma or equivalent.
• Clean, solid driving record.
• Valid drivers license required
• Must be able to complete a successful DOT physical

Nice To Haves

• Route delivery experience a plus; customer service background preferred; foodservice experience desired.
• Mechanical aptitude with company hardware/software.
• Strong needs assessment and active listening skills; clear, effective communication.
• Business-aligned mindset; supports goals and uses sound judgment.
• Problem-solver who identifies issues and opportunities and acts proactively.
• Relationship builder who establishes trust and collaboration with customers.
• Works independently with minimal supervision; confident decision-maker; effective with customers and teammates.
• Customer Service
• Territory Sales
• Business-to-Business (B2B)
• Outside Sales
• Inside Sales

Responsibilities

• Deliver, replenish, and rotate products at every stop when assigned to a route.
• Maintain equipment cleanliness and functionality; perform a minimum of one daily CQC (Cup Quality Check).
• Adhere to daily set schedules to complete deliveries and service.
• Manage route administration: invoices, inventory levels, and collections.
• Drive revenue per stop by correcting distribution voids, executing seasonal/LTO promotions, applying pricing actions, and upholding beverage station standards.
• Escalate issues to the ASM (Area Sales Manager) promptly and follow through to resolution.
• Report inefficiencies, customer dissatisfaction, and growth opportunities observed during route relief.
• Execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make opportunistic sales calls as time permits.
• Assist the ASM with inventory cycle counts and customer-related tasks.
• Support warehouse operations and accounts receivable collections as assigned.
• Develop familiarity with brewing equipment and conduct basic adjustments/repairs.

Benefits

• Benefits may include health insurance, retirement plans, and paid time off.
• PTO is provided in amounts sufficient to satisfy applicable state/local requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees