Beverage Manager

Loews Hotels•Orlando, FL

17h•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. This position is for the opening team at Universal Stella Nova Resort, one of the destination’s newest hotels, inspired by distant galaxies and new stars. The Beverage Manager maintains beverage department staffing levels, develops and approves budgets, forecasts, and schedules. They establish and administer departmental guidelines, policies, and procedures, ensuring smooth, efficient, and cost-effective operation of all beverage outlets, including labor management, inventory control, and product selection. The role involves overseeing supervisory activities for quality product/service, approving purchase requisitions, and reviewing payroll to maintain labor costs within budgetary guidelines. The manager establishes appropriate par levels for inventories, ensures security and proper use of operating supplies and equipment, and attends all required hotel meetings to stay informed of in-house activities, special promotions, and upcoming events. Daily communication with outlet managers and assistants is crucial. The Beverage Manager evaluates individual team member performance, determines areas for improvement or advancement, establishes goals, objectives, and training needs. They coach, counsel, retrain, interview, select, train, appraise, and discipline departmental team members according to Loews Hotels standards, following New Hire Training and ongoing Star Service Competency programs. They conduct departmental meetings to communicate effectively with team members and evaluate changes in guest needs, the hotel's guest mix, and the industry competitive set to recommend appropriate product/service and operational changes. The manager must maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals. General responsibilities include promoting teamwork, promptly notifying appropriate individuals of problems, being polite and helpful to guests and colleagues, executing emergency procedures, complying with safety regulations, attending meetings and training, maintaining cleanliness of equipment and work area, complying with hotel standards, policies, rules, uniform and grooming standards, recycling, and remaining current with hotel information and changes.

Requirements

Five to seven years progressive management experience in large up-scale, multiple outlet, hotel beverage operations
Effective management, leadership, organizational and communication skills
Thorough wine and spirits knowledge required.
Thorough knowledge all matters relating to the proper administration and operation of beverage service outlets and the legal aspects associated with delivery of alcoholic beverages (TIPS certified or equivalent)
Proficient computer skills and ability to learn POS software.
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

Proven experience working in high-volume Food and Beverage operations preferred.

Responsibilities

Maintains beverage department staffing levels so as to provide for optimal performance
Develops/approves all beverage department budgets, forecasts and schedules
Establishes and administers all departmental guidelines, policies and procedures
Responsible for smooth, efficient, cost effective operation of all beverage outlets, to include; labor management, inventory control, product selection
Oversees supervisory activities for production/delivery of quality product/service
Approves all department purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines
Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines
Establishes appropriate par levels for all beverage and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
Ensures security, control and proper use of operating supplies and equipment for all beverage outlets
Attends all required hotel meetings to keep informed of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events
Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
Coaches, counsels, retrains team members as needed in order to ensure superior levels of performance
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental team members according to Loews Hotels standards
Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
Conducts departmental meeting as required to communicate effectively with all beverage department team members to ensure that they are kept current on pertinent hotel information and activities
Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and team member satisfaction, while maintaining market dominance and exceptional financial performance
Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals.
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards