Beverage Manager

Loews Hotels•St. Louis, MO

About The Position

Live! by Loews – St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews – St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.

Requirements

Thorough knowledge of Wines and Spirits; all matters relating to the proper administration and operation of beverage service outlets and the legal aspects associated with delivery of alcoholic beverages (TIPS certified or equivalent)
Five to seven years progressive management experience in large up-scale, multiple outlet, hotel beverage operations
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
Certification of training in Responsible Vendor requirements or ability to obtain same
Effective management, leadership, organizational and communication skills
Ability to work flexible schedule to include weekends and holidays

Responsibilities

Maintains beverage department staffing levels so as to provide for optimal performance
Develops/approves all beverage department budgets, forecasts and schedules
Establishes and administers all departmental guidelines, policies and procedures
Responsible for smooth, efficient, cost effective operation of all beverage outlets, to include; labor management, inventory control, product selection
Oversees supervisory activities for production/delivery of quality product/service
Approves all department purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines
Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines
Establishes appropriate par levels for all beverage and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
Ensures security, control and proper use of operating supplies and equipment for all beverage outlets
Attends all required hotel meetings to keep informed of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events
Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
Coaches, counsels, retrains team members as needed in order to ensure superior levels of performance
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental team members according to Loews Hotels standards
Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
Conducts departmental meeting as required to communicate effectively with all beverage department team members to ensure that they are kept current on pertinent hotel information and activities
Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and team member satisfaction, while maintaining market dominance and exceptional financial performance
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards