Between Visit Care Coordinator - Primary Care at Outpatient Medical Center

University of Washington • Seattle, WA

1d • Onsite

About The Position

UW Medicine Primary Care at Outpatient Medical Center is seeking a full-time Between Visit Care Coordinator. This role is based at the Outpatient Medical Center in north Seattle, which is open six days a week and conveniently located near public transportation. The position offers an opportunity to make a difference for patients and employees and provides career growth. UW Medicine Primary Care is a network of clinics across the Puget Sound region, offering a wide spectrum of primary and secondary care services, dedicated to improving public health through exceptional patient care and continuous employee development. UW Medicine is Washington’s only health system with a top-rated medical school and research center, committed to advancing medical knowledge, providing outstanding care, and preparing future health professionals. The organization fosters a collaborative, respectful, and welcoming environment, valuing every patient, family, student, and colleague.

Requirements

• High school graduation or equivalent
• One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience

Responsibilities

• Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart
• Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
• Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
• Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
• Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines
• Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
• Assist with forms completions for providers as needed for patients, insurance companies and employers.
• Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
• Other duties as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees