Between Visit Care Coordinator - Primary Care at Outpatient Medical Center

University of Washington Medical Center•Seattle, WA

1d•Onsite

About The Position

UW Medicine Primary Care at Outpatient Medical Center has an outstanding opportunity for a Between Visit Care Coordinator. Located just off of I-5 in north Seattle, UW Medicine Primary Care at Outpatient Medical Center is open six days a week. (Our Saturday schedules vary. Please call ahead before visiting on a Saturday.) Our board-certified physicians provide a full spectrum of primary care, including annual wellness and preventive healthcare services, management of chronic conditions, treatment of acute conditions, mental health services and routine gynecologic exams. We believe that continuity of care — a shared goal that fosters ongoing, caring relationships between patients and healthcare providers — is vital to keeping you healthy in the long term. UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees. Compassion. Innovation. Excellence. UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Requirements

High school graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education/experience

Responsibilities

Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart
Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines
Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
Assist with forms completions for providers as needed for patients, insurance companies and employers.
Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
Other duties as assigned by supervisor