Benefits Technology Administrator

HUB International•St. Louis, MO

About The Position

Primary Role: Responsible for administering the agency’s internal capabilities and expertise in the implementation of benefits administration and HRIS technology systems for our clients. The purpose of the team is to position Hub as a recognized leader in technology solutions for small and mid-market employers. The goal is to create a continuously better enrollment experience for members with greater ease of administration for employers and our internal service teams.

Requirements

Associate’s Degree or equivalent experience
1-2 years administrative experience or previous work experience related to group health insurance preferred
Must have State Life & Health License or the ability to obtain license within 120 days from hire.
Must hold a valid Driver’s License
Dependable transportation
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively customers and teammates.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

Nice To Haves

Bilingual in English and Spanish a big plus.

Responsibilities

Working with Benefits Technology Specialists on all business functions ensuring clients’ needs are met
Adhere to the renewal processes that ensure consistency of execution, accuracy of data and the ability to scale our services.
Adhere to the new build & take over processes that ensure consistency of execution, accuracy of data and the ability to scale our services.
Maintain a thorough knowledge of Employee Navigator, its capabilities, limitations
Maintain all business programs for internal purposes and accounting records.
Eager to learn, and investigate complex issues
Maintain an organized system or records for client files and mailbox
Following Quality Assurance Processes to ensure accuracy prior to materials delivery to clients.
Collaboration with centralized teams (Service Team, CAST, Analytics, etc.)
Establishing and maintaining strong and effective business relationships with teammates, clients, carriers, and management
Utilizing HUBs national consulting practices when appropriate for client needs.
General knowledge of benefits (medical, dental, vision, life, disability, etc.)
Teach and train employer and service team users to effectively utilize the system.
Deploy as much of the system’s capabilities as appropriate in each client situation.
Consistently communicate to, internal teams regarding clients’ Employee Navigator Experience
Be knowledgeable in the set-up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
Must follow HUB Broker Standards