Benefits Systems Specialist

Accurate Placement•Scottsdale, AZ

13d•$65,000 - $72,000•Hybrid

About The Position

The Benefits Systems Specialist supports and manages employee benefits administration using Employee Navigator, a leading benefits and HR platform. This role is responsible for configuring, maintaining, and troubleshooting the system to ensure smooth enrollment and ongoing benefits administration for employer groups. This position serves as a key point of contact for HR teams, brokers, and employers by providing technical support, system training, and issue resolution. The ideal candidate combines strong technical skills, working knowledge of employee benefits, and a service-oriented mindset.

Requirements

Bachelor's degree preferred.
Strong technical aptitude and troubleshooting ability.
Working knowledge of employee benefits and enrollment processes.
Excellent communication and client-facing skills.
Strong organizational and time-management abilities.
Ability to pass a background check

Responsibilities

System Configuration & Integration Configure and maintain Employee Navigator, including benefit plans, eligibility rules, and carrier connections
Coordinate with HR teams, brokers, payroll vendors, and carriers to ensure accurate data integration
Technical Support Serve as the primary contact for Employee Navigator system issues
Troubleshoot enrollment discrepancies, system errors, and data transmission issues
Support system updates, changes, and enhancements
Training & Onboarding Train HR teams, brokers, and employer groups on system usage
Develop training materials such as user guides and step-by-step documentation, including short videos
Monitor automated data feeds for accuracy and compliance
Compliance & Documentation Support compliance with ACA, COBRA, HIPAA, and related regulations through accurate system configuration and reporting.
Document implementation steps, troubleshooting processes, and best practices.
Project Coordination Manage implementation timelines and provide progress updates
Identify risks or roadblocks and recommend system improvements
Client Relationship Support Build and maintain strong client relationships
Proactively identify and address client needs to ensure satisfaction