Benefits Supervisor

First Student•Cincinnati, OH

1d•Hybrid

About The Position

Manages the evaluation, planning, and day-to-day administration of a broad portfolio of health and welfare plans, encompassing numerous complex plan design variations for collectively bargained benefits. Oversees plan set-up, payment remittance, and deduction reporting in accordance with union contracts and business development agreements. Serves as the primary liaison with the third-party administrator, including monitoring service delivery and performance. Supports oversight of third-party vendors to ensure plans are administered efficiently and remain compliant with applicable state and federal requirements. Ensures compliance with ERISA and with regulatory agencies, including the DOL, IRS, National Labor Relations Board, and others. Coordinates with internal and external auditors and is responsible for Form 5500 filings and other required disclosures.

Requirements

Associate’s Degree or Bachelor’s degree in Human Resources, Finance, Business Administration or related field, or equivalent work experience
5 or more years of experience in employee benefits management and administration with solid understanding of compliance requirements of various government agencies, and federal and state laws.
3 or more years of supervisory or management experience with proven ability to lead and manage a team of in-person and remote team members.
Demonstrated experience in identifying and implementing significant process and system changes, including system updates and experience maintaining administration applications and interfacing with Human Resource Information and Payroll Systems.
Proven ability to drive performance and implement processes to ensure efficiency.
Strong analytical and project management skills, attention to detail with an emphasis on quality control of data.
Proven ability to clearly and effectively communicate in person and in writing to all levels of organization and external customers.

Nice To Haves

Prior experience with a highly unionized workforce preferred, including the ability to interpret health and welfare provisions outlined in Collective Bargaining Agreements.

Responsibilities

Provides day-to-day supervision and direction to the team, including workload management and performance standards.
Develops staff to take on new challenges and implement more efficient processes.
Provides coaching, feedback, and supports continuous improvement and change initiatives.
Oversees benefits administration and issue escalation/resolution.
Identifies, analyzes, and addresses trends and operational impacts to prevent recurrence.
Coordinates planning, implementation, and ongoing administration of health and welfare programs.
Partners with union representatives, third‑party vendors, and internal business partners to resolve issues and improve outcomes.
Collaborates with vendors, consultants, actuaries, and internal teams (payroll, compensation, retirement, HR, labor relations).
Participates in Benefits Governance Committee meetings as a non‑voting member.
Provides oversight and guidance for the annual health and welfare enrollment process.
Coordinates with external administrators and internal stakeholders to meet business needs.
Contributes to the development, implementation, and maintenance of policies and objectives.
Leads projects and programs supporting short‑ and long‑term company goals.
Ensures compliance with local, state, and federal regulations, including HIPAA, COBRA, ERISA, and ACA.
Interprets and administers benefit provisions of Collective Bargaining Agreements (CBAs).
Maintains adherence to corporate and departmental policies and procedures.
Responds to and resolves employee inquiries and concerns.
Reviews, approves, or denies benefit exception requests.
Manages the employee benefits appeals process in conjunction with the Sr. Director.
Facilitates preparation and submission of reports and governmental filings (e.g., Form 5500).
Manages external, internal, and union audits, including non‑discrimination testing.
Supports benefits budget preparation and oversight.
Reviews vendor invoices for accuracy and ensures timely payment.
Performs other duties as assigned.

Benefits

competitive compensation and benefits (which vary based on role, location, and business)
physical and mental health initiatives
medical/dental/vision
401(k)
paid holiday/vacation
Professional Advancement: Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America.
3 to 5 month Manager-In-Development program prepares future leaders at First Student.
Extensive Training: Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Diversity & Inclusion: Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.
Community Service & Impact: Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.