Benefits Supervisor

Express•Columbus, OH

About The Position

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About Bonobos Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com . Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before. Responsibilities POSITION OVERVIEW The Benefits Lead oversees the administration of benefit, wellness, and associate programs while supervising a team. The role provides subject matter expertise, ensures compliance, and drives process improvement in partnership with vendors and HR leadership.

Requirements

Bachelor’s degree in Human Resources or a related field, additional years of service considered in lieu of degree
5+ years of experience in benefits administration, including 1-2 years in a lead, senior, or supervisory capacity
Working knowledge of benefit and retirement plans
Demonstrated ability to deal with sensitive and confidential information
Attention to detail and accuracy
Demonstrated problem solving, time management and priority setting skills

Nice To Haves

Professional certification, preferably CEBS (Certified Employee Benefit Specialist)

Responsibilities

Provide day-to-day oversight of benefits administration, serving as the primary escalation point for complex associate issues and vendor concerns
Partner with vendors and third-party administrators to deliver benefit programs for Phoenix Retail associates
Lead or support the implementation of new benefit vendors or programs, including file feed/account structure development, claims processing review, and associate communications
Oversee leave of absence (LOA) administration in partnership with external vendors, ensuring compliance with federal/state regulations, accurate processing, and timely resolution of escalated issues. Provide support and guidance by addressing questions and concerns from associates, managers, and leadership
Oversee 401(k) and retirement plan administration in partnership with external recordkeepers and Payroll, ensuring compliance with plan requirements, accurate processing of contributions, and timely resolution of escalated participant issues
Document and maintain administrative procedures for assigned benefit processes
Process monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
Run and prepare scheduled and ad hoc benefits reporting and associated tasks
Coordinate transfer of data to external contacts for services, premiums and plan administration
Prepare, collect and organize data to perform plan audits
Plan, coordinate, and deliver communications for all benefit plans, programs, and wellness events (i.e., flu shots, mobile screenings, etc.), ensuring consistent messaging and associate engagement
Collaborate and cultivate relationships with HR partners, Payroll, IT, Technology and third-party vendors
Supervise and mentor a team by assigning tasks, reviewing work for accuracy, and training new team members on benefits processes
Assist Compensation HR partners with compensation-related projects as assigned
Train new Benefits Administrators on administrative procedures for their assigned benefit processes
Other essential tasks, including those that are not listed, as assigned