Benefits Specialist
About The Position
As a Benefits Specialist, you’ll support customers by answering inbound calls related to health & welfare, pension, and retirement benefits. This includes assisting callers with benefit inquiries, eligibility, and general questions regarding their plans. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information. This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Requirements
- Previous call center experience
- Experience with health & welfare, pension, or retirement benefits
- Strong keyboarding skills and ability to navigate multiple systems
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking skills
- High attention to detail
- Ability to multitask effectively while managing a high volume of calls
- Ability to follow guidelines and provide accurate information
- Ability to work independently in a remote environment
- High school diploma, GED, or college degree
- Successful completion of background check
- Must be 18 years of age or older
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
