Benefits Specialist

Baptist Health Care • Pensacola, FL

4d

About The Position

The Benefits Specialist provides comprehensive support for the administration of team member benefits, leave programs, and workers' compensation. This role manages a high volume of team member inquiries, processes FMLA paperwork, evaluates life event documentation, coordinates PTO donations, maintains content in organizational systems, and assists with benefits billing.

Requirements

• 2 years previous experience in benefits administration, leave management, human resources support, customer service, or related area.
• Bachelor's degree in business administration, human resources, or related field, required.
• Four years of related experience may be considered in lieu of bachelor's degree.

Responsibilities

• Provide elevated, solution focused customer service to team members seeking assistance with benefits, leave, and workers’ compensation through phone, email, and in person interactions.
• Uses critical thinking and problem-solving skills to analyze issues, identify root causes, troubleshoot complex situations, and determine when matters require escalation to leadership.
• Guides team members through benefits processes and next steps to support a seamless and positive experience.
• Process initial FMLA requests, including preparing and sending required paperwork to team members.
• Maintains and update benefits and leave related content within the CONNECT platform.
• Manages the PTO donation process, including tracking submissions and ensuring policy compliance.
• Reviews and evaluates life events change requests and documentation to determine eligibility and ensure compliance with plan rules.
• Provides back-up support for benefits billing processes as needed.
• Monitors and acts on benefit related notifications within Oracle, ensuring accurate system updates.
• Maintains confidential team members’ data in accordance with organizational policies and legal requirements.
• Assist with ongoing improvements to processes, communication materials, and documentation.
• Support all efforts related to open enrollment on an annual basis.
• Assists in other duties as assigned to support the operational needs of the department and organization.
• May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees