Benefits Specialist

Love's Travel Stops & Country Stores•Oklahoma City, OK

7h•Onsite

About The Position

BASIC PURPOSE: The Benefits Administrator II independently administers and supports the company’s benefits programs, ensuring compliance with applicable federal and state regulations. This role manages moderately complex benefits administration activities, resolves escalated issues, and contributes to the evaluation and implementation of enhancements benefits process and programs

Requirements

HS Diploma or equivalent required and 2 – 4 years of progressive benefits experience
Demonstrated ability to exercise independent judgment in interpreting benefits policies and regulatory requirements
Experience to benefits-related projects, such as open enrollment, plan changes or system updates
Working knowledge of federal benefits regulations, including FMLA, USERRA, HIPAA, ERISA, and the Affordable Care Act
Experience in HRIS and benefits administration systems, SAP and SuccessFactors experience a plus
Ability to manage priorities, meet deadlines, and collaborate effectively with cross-functional partners
Strong analytical, research, and problem-solving skills
Effective written and verbal communication skills, with the ability to explain benefits information clearly to employees
High attention to detail with strong organizational and time-management skills
Solid understanding of benefits laws and compliance requirements (ERISA, COBRA, ACA, HIPAA)
Ability to support and lead components of benefits projects and process improvement in a fast-paced environment
Customer-focused approach with the ability to handle sensitive and confidential information professionally

Nice To Haves

Bachelor’s Degree in Human Resources, Benefits Administration or related field preferred
Experience supporting the administration of multiple benefit programs and vendors
Experience in HRIS and benefits administration systems, SAP and SuccessFactors experience a plus

Responsibilities

Maintain strong working knowledge of all company benefits, policies, and procedures, providing expert guidance to employees and HR partners
Support the planning and execution of annual open enrollment and other major benefits initiatives, ensuring accuracy, timeliness, and clear communication
Assist with benefits-related due diligence and integration activities for mergers and acquisitions, supporting smooth transitions of benefits programs and employee coverage
Analyze and benchmark benefit offerings using industry surveys to ensure competitive positioning and informed program decisions
Support vendor management activities including, Requests for Proposals (RFPs), contract renewals, and system implementations to improve service quality and cost effectiveness
Identify and recommend process improvements to enhance efficiency, data accuracy, and employee experience
Ensure ongoing compliance with federal and state regulations, including ERISA, COBRA, ACA, HIPAA, and related reporting and fee requirements
Partner with benefits vendors and internal stakeholders to resolve issues, monitor service levels, and support effective benefits administration
Research and resolve complex benefits issues, including eligibility, COBRA, Qualified Medical Child Support Orders, Explanation of Benefits, 401(k), life claims, or other benefits related matters
Analyze benefit plan participation or contributions and prepare routine and ad hoc reports to inform operations decision-making needs
Collaborate with HR, Payroll, Legal, and Finance to ensure benefits processes integrate smoothly with other systems and organizational workflows
Develop and maintain employee facing benefits communications, resources and documentation
Provide guidance and knowledge sharing to junior benefits team members
Perform other duties assigned