Benefits Specialist

CRC Group•Charlotte, NC

About The Position

The position involves researching, analyzing, and administering corporate welfare and retirement benefits. It requires effectively coordinating all cases/claims, including general administration, comprehensive case management, and ensuring program compliance with ERISA, HIPAA, and all related laws. The role provides superior service and guidance to teammates, executives, and HR Business Partners.

Requirements

Bachelor's degree in Human Resources or related field
7+ years of progressively responsible experience in administering welfare benefits and/or retirement plans
Excellent working knowledge and proficiency in Microsoft Office, HRIS, and other HR related applications
Ability to identify and resolve complex problems or procedural irregularities, collect data, interpret facts to draw valid conclusions and make proper recommendations to management
Possess superior time management and organizational skills with attentiveness to detail
Ability to analyze information and convert related tasks into a comprehensive work plan
Communicate in a clear, effective and respectful manner whether verbally or in writing

Nice To Haves

Prior Workday experience

Responsibilities

Consult and provide expert guidance to HR Business partners, active and terminated teammates regarding health and welfare, and retirement (qualified and non-qualified defined contribution plan) benefits (“benefit plans”).
Work independently with minimal need for guidance in the day-to-day operations.
Stay abreast of legal and benefit plan requirements and ensure processes and plan provisions remain compliant.
Work closely with brokers and vendors to track tasks and issues.
Interpret and administer benefit plans and policies to ensure adherence to federal and state laws as well as internal guidelines.
Process full range of benefit plan transactions in accordance with written policies and procedures.
Serve as a back-up and provide support to team members and serve as a skilled resource for internal training.
Provide mentorship to junior team members, assisting with prioritization, problem solving, and development of technical knowledge.
Counsel newly acquired teammates on the transition of their former benefit plans to the new benefit programs available.
Capable of comprehending and interpreting the acquisitions' former benefit plans to effectively communicate these transitions to teammates and retirees.
Efficiently execute and prioritize daily time-sensitive tasks and requests in addition to maintaining ongoing projects and processes in a timely and proficient manner.
Manage leave of absence requests and processes, including FMLA, ADA, and state-specific leaves.
Respond to employee inquiries related to benefits and leave.
Provide support for Workday system administration and reporting, including data entry, maintenance, and reporting.
Draft and maintain standard operating procedures (SOPs) for benefit processes.
Process benefit invoices, including data entry, reconciliation, and payment.
Process 401(k) contributions, loans, distributions, and prepare required reports.
Prepare and file required government reports, including ACA reporting.
Maintain accurate and up-to-date employee benefit records.
Contribute to process improvement initiatives and provide subject matter expertise for complex benefit matters, acting as a key contact for escalated issues.