Benefits Specialist

Bankers Financial Corp • Saint Petersburg, FL

7h

About The Position

Provide superior customer service support to DHR clients and employees regarding benefits. This will include, but not be limited to, such things as Open Enrollment, Renewal, and member questions. Other assistance regarding Benefits Plan administration as needed.

Requirements

• Familiarity with Health and Benefits administration, either through education or work experience.
• 2-5 years minimum work experience.
• Microsoft Office proficiency, including PowerPoint.
• H.S. Diploma is required or equivalent.
• Experience in Customer Service and/or Employee Benefits.

Nice To Haves

• PEO experience preferred.
• Bachelor's degree preferred.
• Adobe Pro knowledge preferred.
• At least two years of ACA administration.

Responsibilities

• Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
• Provide support for new client enrollment in DHR benefit programs.
• Answers certain incoming phone calls for the benefits department about health plans and providers.
• Can perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy.
• Reacts within specified time frames to all inquiries and maintains superior client relationships.
• Provides ongoing support for clients enrolled in DHR benefit programs.
• Researches and resolves basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses.
• Documents information to track interactions and the resolution of issues.
• Guides clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention.
• Performs data input and maintains strong prioritization and organizational skills, and professional communications in all interactions.
• Interact with carriers and vendors to resolve customer needs.
• Participates in special projects as needed.
• Proactively strives to solve client issues that are benefit-related and seeks assistance when the solution isn’t easily obtained.
• Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees