Benefits Processing and Administrative Specialist
About The Position
The Veteran Services Center assists Veteran students making the transition from the military to university life. Level Scope: Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision. Essential Functions: Serve as the primary point of contact for students, veterans, dependents, campus partners, and external agencies regarding educational benefits processes, requirements, and timelines. Provide operational and administrative support to ensure efficient daily office functions, including reception coverage and backup financial processing during peak periods or staff absences. Process and maintain documentation for VA educational benefits in compliance with federal, state, and institutional guidelines. Review, organize, and submit certification materials; maintain accurate records in university and VA systems. Coordinate with campus offices (e.g., Registrar, Financial Aid, Student Financials, academic departments) to resolve processing and documentation matters. Research, analyze, and compile information to respond to inquiries, resolve routine issues, and prepare correspondence and reports. Exercise discretion in applying policies and procedures while handling confidential and sensitive information. Support compliance and reporting activities by monitoring records, tracking submissions, and assisting with required data compilation. Maintain organized electronic and physical filing systems to ensure audit readiness and accurate record retention. Assist with orientation sessions, outreach efforts, and general office programming. Provide lead support to student staff as needed and assist in ensuring assignments and timelines are met. Perform other duties as assigned
Requirements
- Ability to compose official correspondence, reports, research papers and other complex documents; providing administrative support to an administrator, director or senior staff member; designing manual and automated record management systems.
- Good knowledge of: office support functions including word processing; filing; composing a variety of business documents; reception; and researching, compiling, and summarizing data for reports.
- Experience: in interpreting, applying and explaining complex information such as regulations, policies or services; independently solving problems/performing liaison activities in a work setting; coordinating activities requiring complex arrangements.
Nice To Haves
- Experience providing office or administrative support in a higher education or non-profit setting.
- Experience using Google Workspace platform and associated tools
Responsibilities
- Serve as the primary point of contact for students, veterans, dependents, campus partners, and external agencies regarding educational benefits processes, requirements, and timelines.
- Provide operational and administrative support to ensure efficient daily office functions, including reception coverage and backup financial processing during peak periods or staff absences.
- Process and maintain documentation for VA educational benefits in compliance with federal, state, and institutional guidelines.
- Review, organize, and submit certification materials; maintain accurate records in university and VA systems.
- Coordinate with campus offices (e.g., Registrar, Financial Aid, Student Financials, academic departments) to resolve processing and documentation matters.
- Research, analyze, and compile information to respond to inquiries, resolve routine issues, and prepare correspondence and reports.
- Exercise discretion in applying policies and procedures while handling confidential and sensitive information.
- Support compliance and reporting activities by monitoring records, tracking submissions, and assisting with required data compilation.
- Maintain organized electronic and physical filing systems to ensure audit readiness and accurate record retention.
- Assist with orientation sessions, outreach efforts, and general office programming.
- Provide lead support to student staff as needed and assist in ensuring assignments and timelines are met.
- Perform other duties as assigned
Benefits
- 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
- Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
- 11.96% University contribution to your PERSI retirement fund (Classified employees)
- Excellent medical, dental and other health-related insurance coverages
- Tuition fee waiver benefits for employees, spouses and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
