Benefits Manager, Human Resources

Wake Forest University•Winston Salem, NC

About The Position

This position is responsible for managing and maintaining the University's benefit programs. Provides benefit plan/program changes to the Director, while maintaining the institution's objectives and competitive position in the marketplace. This incumbent works collaboratively and communicates with the Human Resources (HR) team, Information Systems, Finance, Budget, Payroll, third-party administrators, consultants, campus partners, and faculty and staff to collect, monitor, and analyze benefits data and to provide feedback, make appropriate recommendations, and ensure compliance. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Requirements

Bachelor’s degree in a related field plus three years related experience, or an equivalent combination of education and experience.
General knowledge of HR functions.
Solid understanding of benefit programs.
Solid understanding of accounting and budgeting.
Ability to analyze, interpret, and communicate complex data.
Proven ability to maintain the confidentiality of sensitive HR information.
Knowledge of superior customer service standards, with the ability to project a cooperative and professional demeanor when working with a wide range of individuals and constituencies in a diverse community.
Excellent verbal and written communication skills in person, email, or by phone.
Excellent attention to details.
Proficient with technology (i.e. web, email/calendar, Google Office Suite, Microsoft Office, spreadsheets, basic reporting tools, ERP systems).
Ability to work efficiently and effectively and prioritize in a multitasking environment.
Ability to work in a team-oriented, continuous improvement, and customer-centric environment and to quickly adapt to new procedures.
Must be able to complete work by deadlines that are provided.

Nice To Haves

Experience with Workday.
Experience in higher education.
Five years of benefits experience.
Two years experience in a supervisory or managerial capacity.
GBA/CEBS/SPHR/PHR certification.

Responsibilities

Manage the daily benefits administration including medical, pharmacy, behavioral health, dental, vision, supplemental, and life insurance plans.
Manage the overall retirement process for faculty and staff including retiree benefits, administration, communication, events, and open enrollment.
Monitor industry trends and best practices, evaluate peer benchmark data, and recommend new or enhancement/changes to existing benefit programs.
Support management’s decision-making process by analyzing options and projecting future costs.
Manage compliance with the Affordable Care Act process and compliance efforts.
Manage the fringe benefits budget and prepare updates to support data-driven decisions.
Reviews, processes, and reconciles all third-party administrator billing.
Manage data integration files between the University and third-party administrators and lead benefits-related enhancements and updates in Workday.
Ensure compliance with federal, state, and local legal requirements (i.e. ERISA, COBRA, HIPAA, ACA).
Ensure annual filings, reporting, and plan documentation are up to date. Stay up to date on legal changes.
Build and maintain relationships with third-party administrators and consultants to monitor plan performance and address any service or claims issues.
Manage the open enrollment process including planning, communication, and administration.
Lead the development of benefits-related communication including benefits guidebook, flyers, newsletters, online resources, and presents new employee benefits orientation.
Manage non-exempt staff through coaching, counseling, and mentoring.
Provide comprehensive support and assistance to employees regarding benefit plans, policies, claims, and eligibility inquiries.
Evaluate and seek to improve benefits operating systems, processes, and efficiencies.
Perform other related duties as assigned.