Benefits LOA Coordinator III

Clayton Homes • Maryville, TN

13d • $25 - $31

About The Position

The position is responsible for administering company, federal, and state leave programs—including FMLA, ADA, and state-mandated paid leave with a strong emphasis on compliance, accuracy, and customer service. This role serves as a key resource for Team Members, managers, and HR leaders, guiding them through the full leave cycle and ensuring a seamless experience. The role will manage short-term and long-term disability and life insurance claims for specific business units, liaising with third-party vendors and internal stakeholders to ensure timely and accurate processing. A critical component of this role includes maintaining up-to-date knowledge of applicable laws and regulations, building strong relationships across departments, and leveraging Workday to manage leave workflows, reporting, and data integrity. This position requires a high level of discretion, attention to detail, and the ability to navigate complex leave scenarios while ensuring compliance with internal policies and external regulations.

Requirements

• Proficiency in Workday or similar HRIS platforms for processing and tracking leave cases.
• Ability to generate reports, audit data, and troubleshoot system workflows related to leave and benefits.
• Strong Microsoft Office skills (Excel, Outlook, Word, Teams, etc.)
• Working knowledge of short-term and long-term disability and life insurance claim processes.
• Experience coordinating return-to-work and accommodation processes.
• In-depth understanding of federal and state leave laws, including FMLA, ADA, and emerging state paid leave mandates.
• Ability to interpret and apply legal and policy guidance to ensure compliant leave administration.
• Strong interpersonal and communication skills to build relationships with HR leaders, managers, and third-party vendors.
• Ability to explain complex leave policies and procedures clearly to Team Members and stakeholders.
• Experience handling sensitive conversations with empathy and professionalism.
• Proven ability to deliver exceptional customer service throughout the leave cycle.
• Strong organizational skills to manage multiple cases and deadlines simultaneously.
• Attention to detail and accuracy in documentation and follow-up.
• Ability to assess unique leave situations and apply policy and legal guidance appropriately.
• Sound judgment in escalating issues and collaborating with legal or compliance teams when needed.
• High school diploma or equivalent required.
• Minimum 3-5 years of experience administering FMLA, ADA, state paid leave, and company-specific leave programs.

Responsibilities

• Administer company, state, and federal leave programs (e.g., FMLA, ADA, state paid leave, personal leave).
• Ensure compliance with all applicable federal, state, and local leave regulations, including timely documentation and reporting.
• Maintain up-to-date knowledge of evolving leave laws and regulations, including state-specific paid leave mandates.
• Provide exceptional customer service throughout the leave cycle to ensure a positive and informed Team Member experience.
• Serve as a subject matter expert and resource to Team Members, managers, and HR leaders regarding leave policies, eligibility, and procedures.
• Consult with Team Members prior to leave regarding policy details, paid time off usage, disability benefits, and return-to-work expectations.
• Coordinate return-to-work processes, including accommodation discussions, in collaboration with HR and management.
• Build and maintain strong relationships with key stakeholders, including HR Business Partners, department managers, and external vendors.
• Partner with internal departments (e.g., Payroll, Benefits, Legal) to ensure accurate and timely leave administration.
• Utilize Workday to initiate, track, and manage leave cases with accuracy and timeliness.
• Ensure all leave-related transactions are processed correctly in Workday, including leave start/end dates, pay adjustments, and benefit changes.
• Monitor system workflows and resolve errors or discrepancies in coordination with HRIS and Payroll teams.
• Generate reports and dashboards to track leave trends, compliance metrics, and case resolution timelines.
• Assist Team Members with filing short-term and long-term disability claims; ensure accuracy and completeness of documentation.
• Liaison with third-party insurance vendors to monitor claim progress and resolve issues.
• Respond to inquiries from Team Members and family members regarding disability and life insurance benefits.
• File life insurance claims promptly and provide compassionate support to beneficiaries throughout the process.
• Ensure compliance with internal policies and external regulations related to disability and life insurance claims.

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees