Benefits Enrollment Manager

Milliman•Omaha, NE

15h•$65,200 - $119,830•Remote

About The Position

Enrollment Specialist Manager Milliman Omaha is an office of intelligent, hard-working, creative minds, and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual contributions within a large, national firm that gives stability and structure. We offer a team based environment with strong relationships, but also opportunities for each person to determine their success. Are you passionate about championing customer outcomes and creating exceptional experiences? As an Enrollment Specialist Manager, you will lead a team of 6-8 Enrollment Specialists. In this role, you will be responsible for ensuring high levels of customer satisfaction and successful outcomes by optimizing your team's resources. You'll employ effective communication, task management, and coaching skills to drive the performance of your team. If you thrive in a dynamic, fast-paced environment and enjoy making a meaningful impact, we want to hear from you. We're looking for: Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong communication skills to create dynamic relationships, both internally and externally. Confident professionals. We aim for 100% in everything we do which means being accurate, ontime and on-point for our customer's needs, whether that is through preparing reports, phone calls, email communication, or in-person meetings. Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback in an effort to change the landscape of health insurance with new and extraordinary ideas. Future leaders. We take the time to invest in our people and encourage them to deepen skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.

Requirements

You are a strong communicator with exceptional listening skills that will foster dynamic relationships with various diverse stakeholders including enrollment specialists, brokers, client decision makers, employees, and insurance carriers.
Strong ability to effectively communicate and navigate situations requiring direct communication
Exceptional attention to detail for accurate documentation both internally and externally.
Self-motivated, enthusiastic, and driven with a positive "can do" attitude.
Willingness to seek guidance and direction when needed and adapt to changing circumstances.
Above-average technology skills, including proficiency in CRM software and navigating various tools.
Availability to work on a full-time basis.

Nice To Haves

0-1 years of experience in managing and leading remote teams, preferably in a call center or customer service environment is a plus.
Preferred experience in the health insurance industry, specifically in employee benefits and/or personal insurance.
Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus.
Passionate about building and maintaining relationships and thinking outside the box.
Strong team player who understands the importance of collaboration and embraces the motto "Teamwork makes the dream work."
Resilient, with a positive attitude and the ability to thrive in uncertain environments.
Naturally curious and eager to learn from peers, embracing innovation and new ideas.
Flexible in your approach and collaborative in nature.

Responsibilities

Lead and inspire a team of remote Enrollment Specialists, fostering trust-worthy relationships and enhancing customer experiences.
Utilize exceptional communication skills to continuously train, educate, and guide Enrollment Specialists, especially when there are system or process changes.
Being available and open for questions and coach-able moments for the Enrollment Specialists
Embody Milliman's values at every touch point, demonstrating a commitment to delivering proactive support and guidance.
Analyze survey feedback, and employee enrollment documentation to identify areas for improvement and provide coaching and feedback to Enrollment Specialists.
Identify gaps/potential enrollments where applications haven't been processed.
Identify gaps/potential issues with binder/autopay set up.
Oversee the scheduling and task coordination of the team, ensuring optimal state licensure coverage and productivity.
On board new clients by gathering information from internal Account Management and Consulting teams and coordinate a meeting with your team to share information prior to the client's open enrollment.
Continuously evaluate team performance metrics and generate comprehensive reports for senior management.
Collaborate with cross-functional teams to implement process improvements and drive operational excellence.
Perform quarterly performance reviews for permanent Enrollment Specialists on your team.
Navigate delicate or complex situations with employees, employers, brokers, or insurance carriers when empathy and communication are paramount.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.