Benefits Enrollment Counselor
About The Position
The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary: The Benefits Enrollment Counselor plays a key role on the Enrollment Success Team, serving as a trusted guide for employees navigating their benefits journey. This individual contributor position not only provides education and support, but also actively manages and completes benefits enrollments for employees. Through meaningful engagement, clear education, and empathetic support, the Benefit Enrollment Counselor delivers an effortless enrollment experience—ensuring every employee feels informed, confident, and cared for throughout their benefits journey. Support inbound, scheduled, and outbound calls in a fast-paced call center environment, guiding employees through benefit enrollment process for core and voluntary. Educate employees on available benefits using clear explanations and relatable examples. Deliver client-facing presentations via webinars to educate and inform employees. Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented.
Requirements
- Education: High school diploma or equivalent.
- Required professional licensure or certification: Active Life and Health Insurance License in your residence state; continued education in states where it is required.
- Experience: Three (3) years of experience in group benefits, or other insurance call center environment.
- Comfortable working in a dynamic, phone-based environment with sales component.
Nice To Haves
- Prior experience in employee benefits counseling or enrollment services is preferred.
- Experience working in CXone is preferred.
Responsibilities
- Support inbound, scheduled, and outbound calls in a fast-paced call center environment, guiding employees through benefit enrollment process for core and voluntary.
- Educate employees on available benefits using clear explanations and relatable examples.
- Deliver client-facing presentations via webinars to educate and inform employees.
- Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented.
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
- In addition to the competitive salary range below, our employee-focused benefits support work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
