Benefits Coordinator

Career Center•Franklin, TN

About The Position

ESSENTIAL JOB DUTIES: To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation. Provide proactive day-to-day administrative support for benefit processes, programs and plans Maintain benefits system and vendor benefit portals including employee enrollment activity, enrollment/coverage issue escalation and resolution Process changes to employee benefits due to life events such as marriage, birth/adoption, or change in employment status. Coordinate with benefit providers and vendors to resolve employee inquiries, address coverage issues, and ensure timely processing of claims. Serve a point of contact for employee inquiries regarding benefits plans, coverage options, and eligibility criteria. Assist in the development of benefit communication materials, including benefit guides, summaries, and announcements, to educate employees on available benefits and program updates. Maintain accurate and up-to-date records in HRIS/benefits administration systems, ensuring data integrity and confidentiality. Assist with annual compliance testing, audits, and documentation related to benefits plans. Manage COBRA to ensure timely processing of materials Coordinate informational sessions Respond to inquiries for information; provides forms, instructions and other benefits related materials to employees Compile and maintain benefits records and documentation Monitor benefit trends in the business environment; stay abreast of applicable benefits legislation Assists determine the impact of new polices or provisions Work with team to complete benefits reporting requirements Download benefits reports from HIRIS (UKG) for vendor census reporting Participate in regularly scheduled benefits data audits in UKG Work designated schedule Other duties as assigned JOB REQUIREMENTS: Basic knowledge of and ability to follow standard office procedures Good written and oral communication skills Ability to work independently Possess self-direction skills to be able to proactively organize work, set priorities, anticipate setbacks and follow through on position responsibilities Organization and time management skills Successful completion of required training Handle multiple priorities effectively Abide by attendance guidelines Ensure HIPAA compliance Follow all Company policies and procedures Required Computer Software/Equipment used: Various operating systems Standard office equipment Microsoft Suite applications Desktop, laptop and/or iPad REQUIRED QUALIFICATIONS: Education: o High school diploma or equivalent required o Associate degree or higher preferred Experience: o (1) year of health & welfare benefits or general human resources experience o Knowledge of laws, regulations and guidelines governing Human Resources administration o Familiarity with COBRA EQUAL OPPORTUNITY EMPLOYER This Organization is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. This Organization will make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Organization including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.

Requirements

Basic knowledge of and ability to follow standard office procedures
Good written and oral communication skills
Ability to work independently
Possess self-direction skills to be able to proactively organize work, set priorities, anticipate setbacks and follow through on position responsibilities
Organization and time management skills
Successful completion of required training
Handle multiple priorities effectively
Abide by attendance guidelines
Ensure HIPAA compliance
Follow all Company policies and procedures
Various operating systems
Standard office equipment
Microsoft Suite applications
Desktop, laptop and/or iPad
High school diploma or equivalent required
(1) year of health & welfare benefits or general human resources experience
Knowledge of laws, regulations and guidelines governing Human Resources administration
Familiarity with COBRA

Nice To Haves

Associate degree or higher preferred

Responsibilities

Provide proactive day-to-day administrative support for benefit processes, programs and plans
Maintain benefits system and vendor benefit portals including employee enrollment activity, enrollment/coverage issue escalation and resolution
Process changes to employee benefits due to life events such as marriage, birth/adoption, or change in employment status.
Coordinate with benefit providers and vendors to resolve employee inquiries, address coverage issues, and ensure timely processing of claims.
Serve a point of contact for employee inquiries regarding benefits plans, coverage options, and eligibility criteria.
Assist in the development of benefit communication materials, including benefit guides, summaries, and announcements, to educate employees on available benefits and program updates.
Maintain accurate and up-to-date records in HRIS/benefits administration systems, ensuring data integrity and confidentiality.
Assist with annual compliance testing, audits, and documentation related to benefits plans.
Manage COBRA to ensure timely processing of materials
Coordinate informational sessions
Respond to inquiries for information; provides forms, instructions and other benefits related materials to employees
Compile and maintain benefits records and documentation
Monitor benefit trends in the business environment; stay abreast of applicable benefits legislation
Assists determine the impact of new polices or provisions
Work with team to complete benefits reporting requirements
Download benefits reports from HIRIS (UKG) for vendor census reporting
Participate in regularly scheduled benefits data audits in UKG
Work designated schedule
Other duties as assigned