Benefits Coordinator

BioAgilytix•Durham, NC

About The Position

At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. Youâll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them. The Benefits Coordinator role has two main areas of responsibility: (1) benefits administration and (2) leave coordination. The position is typically the first point of contact for the resolution of US benefits and leave inquiries. This role reports to the Director, Total Rewards.

Requirements

Bachelorâs degree
Minimum 1-year relevant work experience in HR Administration, HR Operations or Benefits Administration
General knowledge of employee benefits, leaves of absence and vendor relations.
Microsoft Office (Word, Excel, PowerPoint) proficiency required.
Basic knowledge and understanding of FMLA, ERISA, ACA and HIPAA
Exceptional customer service and solution focused orientation.
Ability to liaise effectively and collaboratively with internal and external partners.
Ability to interact professionally with all levels of the organization.
Supportive team player with strong interpersonal communication skills.
Strong ability to take direction.
Detail oriented and highly organized.
Ability to manage information confidentially and discreetly.
Ability to work across cultures in a global environment.

Nice To Haves

Knowledge of CA and MA leave of absence statutes is preferred, but not required.
HRIS experience preferred but not required.

Responsibilities

Responsible for the day-to-day administration of BioAgilytix benefits, (Medical, Dental, Vision, EAP, Life/Disability, Retirement and Ancillary).
Respond to employee benefits and leave inquiries received via our internal HR service portal or inbox. Escalate or transfer to the proper department for resolution when necessary.
Maintain relationships with brokers and program vendors to troubleshoot and resolve issues.
Review and process benefit changes through the HRIS.
Review and process applicable âAction Itemâ notices generated by the HRIS.
Support the HR operations team during open enrollment, including, but not limited to HRIS testing and responding to employeesâ benefits questions.
Create Blanket POâs for all benefits vendors; review and reconcile benefit vendor billing.
Provide benefits change reports to the payroll team.
Support audit processes; including vendor, HRIS data, dependent and surcharge audits.
Review reports from the life insurance vendor for approved/denied elections, communicate decisions as necessary and update HRIS as appropriate.
Provide verification of coverage letters as requested.
Coordinate periodic events such as lunch and learns and open enrollments.
Provide administrative support for vendor transitions and new program implementations.
Provide administrative support for all US employee leaves of absences including, but not limited to FMLA, CFRA, MA PFL, Parental Leave and Miliary Leave.
Counsel employees on the leave process and policies, review materials and provide appropriate communications and follow up.
Work closely with the absence management and disability vendor to administer, report on and troubleshoot leave-related issues.
Update and distribute all required compliance notices.
Complete bi-weekly leave payment coordination reports for payroll.
Assist HR operations team members as requested.
Provide monthly reporting as assigned.
Other projects and duties as assigned.