Benefits Center Coordinator- San Francisco Benefit Network (SFBN)- Human Services Agency (2917) (160018)
About The Position
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose. Under general direction, the 2917 Benefits Center Coordinator will be responsible for managing the lobby client flow and traffic at the 1235 Mission Street office, which houses Reception, the service center for SFBN (MC and CF) and CAAP, ADA Social Workers, and Workforce Development, all within the same lobby. This role will also supervise the 2918 Social Workers and Lobby Greeters assigned to the lobby, with the goal of assisting clients in navigating the system, connecting them to the appropriate services promptly, minimizing client wait times, and improving internal collaboration between the various staff teams stationed in the lobby. Additionally, this position will perform a variety of highly complex and responsible professional administrative duties, coordinating and collaborating with various teams and programs involved in the daily operations of the service center.
Requirements
- Possession of a baccalaureate degree from an accredited college or university; AND
- Three (3) years of professional experience of which two (2) years are in the field of social services related to income maintenance or economic self-sufficiency programs. This experience includes responsibilities for functions such as supervising eligibility determination, case management, program development and administration, budget or contract development.
Responsibilities
- Oversees a coordinated lobby service approach; continuously seeking to improve client flow and delivery of services.
- Manages daily lobby traffic by proactively monitoring the flow and assisting Social Workers and other lobby teams in maintaining order.
- Provides supervision, as well as technical and administrative support, to the 2918 Social Workers and Lobby Greeters.
- Develops, prepares, and presents monthly reports on lobby activities and incidents; and monitors the tracking and effectiveness of service integration.
- Manages a range of detailed program responsibilities, including addressing challenges and implementing solutions, to ensure efficient operation of the benefits center.
- Acts as representative of the assigned division when coordinating with the lobby occupants on matters related to Facilities, IT, and other general support for the1235 Mission Street lobby.
- Partners with the Security Liaison and Sherriff to ensure safe and effective monitoring of the lobby.
- Leads the development and implementation of lobby policies and procedures and provides recommendations for improving lobby flow.
- Responds to and resolves difficult and sensitive inquiries and complaints and collaborates with various community partners on program referrals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
