Benefits Call Center Representative

Conduent•Chesapeake, VA

3d•$29,640 - $37,050•Onsite

About The Position

As a Benefits Call Center Representative , you’ll support customers by answering inbound calls and assisting with health and welfare benefit inquiries. This includes helping callers enroll in coverage, remove dependents, update benefit elections, and address general benefits questions. You will manage a steady call volume while navigating multiple systems and processing requests according to established guidelines. Accuracy, efficiency, and strong customer service will be key to success in this role. This position requires a self-motivated individual who can stay focused, meet performance expectations, and provide a positive experience for every caller.

Requirements

Previous customer service and call center experience
Health and welfare benefits experience preferred
Strong keyboarding skills and proficiency in MS Office
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively
Ability to follow guidelines and process transactions accurately
Ability to work independently and stay motivated in an onsite environment
High school diploma or GED
Successful completion of background check and drug test
Must be 18 years of age or older

Nice To Haves

Health and welfare benefits experience preferred

Responsibilities

Answering inbound calls and assisting with health and welfare benefit inquiries.
Helping callers enroll in coverage, remove dependents, update benefit elections, and address general benefits questions.
Managing a steady call volume while navigating multiple systems and processing requests according to established guidelines.
Accuracy, efficiency, and strong customer service