Benefits Call Center Representative
About The Position
As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to defined benefit pension plans and retirement programs. This includes assisting callers with pension eligibility, benefit calculations, payment options, retirement estimates, and general pension-related inquiries. You will manage a steady call volume while navigating multiple systems and processing requests according to established guidelines. Accuracy, attention to detail, and strong customer service skills are essential when handling sensitive retirement information. This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller.
Requirements
- Previous customer service and call center experience
- Experience with defined benefit pension plans, retirement programs, or employee benefits preferred
- Strong keyboarding skills and proficiency in MS Office
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively while navigating multiple systems
- Ability to follow guidelines and process transactions accurately
- Ability to work independently and stay motivated in an onsite environment
- High school diploma or GED
- Successful completion of background check and drug test
- Must be 18 years of age or older
Nice To Haves
- Experience with defined benefit pension plans, retirement programs, or employee benefits preferred
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
