Benefits Call Center Representative

Conduent Human Resource Services, LLC

6d•$16 - $16•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Position will be Remote $16/hr payrate Training: 6 weeks/ Mon-Fri 9:00AM(EST)-5:00PM(EST) Production Schedule: Mon-Fri 1:30PM(EST)-10PM(EST) Equipment Provided Full-time with Full Benefits Day One! Pay is $16/hour which may be below your state’s minimum wage. Please take this into consideration when applying. Join our Benefits Call Center Representative team and help our valued customers. We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. About this Role You will be the initial point of contact for inquiries from potential and existing members with regards to their pensions and other defined benefits. Provide one-to-one inbound telephone contact with applicants and participants. Also, providing support by placing outbound calls to leave messages as well as working with a live chat platform to engage with customers as well. Benefits in this Role: $16.00 per hour pay rate (bi-weekly pay) Full-time schedule (40 hrs. a week) Career Growth Opportunities Basic understanding of a call center environment in a customer service role and quality monitoring processes. Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. To be successful in this role, you should meet the following:

Requirements

High School Diploma/GED
Must be 18 years of age.
Ability to successfully pass a criminal background check.
Previous customer service and/or call center experienced.
Proficiency with MS Office and keyboarding
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to solve problems through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router

Nice To Haves

Experience working with pension and defined benefits is a plus!

Responsibilities

You will be the initial point of contact for inquiries from potential and existing members with regards to their pensions and other defined benefits.
Provide one-to-one inbound telephone contact with applicants and participants.
Providing support by placing outbound calls to leave messages as well as working with a live chat platform to engage with customers as well.