Benefits Call Center Representative
About The Position
As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller.
Requirements
- Previous call center experience with high-volume calls
- Experience with healthcare or employer benefits (highly preferred)
- Keyboarding and MS Office proficiency
- Basic computer knowledge (command prompts, shortcuts, troubleshooting)
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively
- Ability to work independently with minimal supervision
- High school diploma or GED
- Successful background check & drug test (includes education and employment verification)
- Must be 18 years of age or older
Nice To Haves
- Experience with healthcare or employer benefits (highly preferred)
Responsibilities
- Help participants understand plan options and provisions
- Respond to client inquiries via phone and web
- Complete customer-related transactions with limited supervision
- Meet accuracy and timeliness standards
- Document calls thoroughly in the case management system
- Complete callbacks promptly and escalate when necessary
- Follow call center policies, procedures, and performance metrics
- Provide guidance on required forms and next steps
- Perform additional duties as assigned
- Comply with all company policies and standards
Benefits
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
- In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
- In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
