Benefits and People Operations Manager

BGIS • Seattle, WA

17h • Hybrid

About The Position

BGIS is currently seeking a Benefits and People Operations Manager to join the team in Seattle, WA (Hybrid Schedule) . BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Benefits and People Operations Manager serves as the primary backup to the Senior Director of Payroll, Benefits, and Systems. This role is responsible for supporting the administration, oversight, and continuous improvement of benefits operations, systems, and HR Operations. Specifically, the Benefits Operations Manager oversees the daily administration, compliance, and efficiency of team member benefit programs (health, retirement, leave, etc.), acting as a liaison with vendors, managing systems ( HRIS ), leading open enrollment, analyzing data, and ensuring seamless delivery and communication to support team member satisfaction and business goals. Key duties include vendor management, process improvement, regulatory compliance (HIPAA, ERISA), reporting and serving as an escalation point for complex team member inquiries. The Benefits and People Operations Manager leads others, positively exemplifying BGIS values.

Requirements

• A bachelor's degree or equivalent work experience and five (5) years of experience in human resources and/or benefits administration required.
• Strategic approach to building benefit program portfolios, providing competitive options to team members and meeting corporate business goals.
• Ability to work quickly and accurately with extremely detailed and complex data required.
• Highly developed sense of urgency required.
• Outstanding verbal and written communication skills required.
• Collaborative approach with other HR specialty areas and contribute positively to overall teamwork.
• Time management skills to prioritize competing requests and activities.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required; working knowledge of SharePoint preferred.
• Cognitive skills required to work in a highly confidential role including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, evaluate processes and maximize efficiencies to minimize risk in business practices.
• Ability and willingness to travel.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Nice To Haves

• CEBS preferred.

Responsibilities

• Program Management Review benefit offerings from a strategic company standpoint both annually and as required for business needs. Contribute to analysis of benefit programs in acquisition activities.
• Administration Manage all team member benefits and retirement programs, including medical, dental, vision, flexible spending & health savings accounts, life insurance, temporary disability, ancillary benefits, and 401(k).
• Act as liaison between team member and Third-Party Administrator to assist in communicating benefit and policy information. Ensures billing or coverage issues are handled timely and accurately.
• Provide guidance and assistance to all team members regarding benefit plans when questions and special circumstances arise. Assist HR VP in recommending new or modified plans and team member benefit policies and supervises administration of existing plans.
• Prepare and executes benefit documentation such as original and amended plan texts, benefit agreements and insurance policies.
• Facilitate the quarterly 401k Fiduciary Committee meetings to ensure plan compliance and best practices.
• Direct efforts with brokers, vendors, and internal payroll department to provide timely and effective communication, claims and billing processes.
• Ensure team member census data is accurate and timely, including data entry as needed. Supervise and directs work of Benefit Specialist. Ensure claims and bills are paid timely.
• Administer BGIS leave management programs in compliance with federal, state, and local laws and oversee vendor for FMLA and disability claims.
• Lead annual open enrollment meetings and configure annual system set-up.
• Coordinate employee benefit seminars for the Team Member First program and other benefits.
• Advise and counsels management and team members on existing benefits.
• Contribute to the completion of other key initiatives as assigned.

Benefits

• BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees