Benefits Analyst

Augusta Health Careers • Fishersville, VA

18h

About The Position

The Benefits Analyst plays an important role supporting the HR Total Rewards team by helping to administrate the day-to-day processes, programs, and policies using specialized knowledge and skills. Must be independently capable of solving complex problems and can improve upon existing processes with a fresh perspective. This role participates in the coordination of workflows that help to maintain accurate worker data, benefit enrollments including life status changes, job status changes, and new hire events as well as open enrollment in Augusta Health’s HRIS. This role requires an understanding of benefits and payroll procedures. This role provides support for educating team members about their benefits package, assisting them with selecting the most suitable options, and guiding them through the enrollment process, ensuring they understand all aspects of their chosen plans, including health insurance, retirement savings, and other employee perks. Supports the HR Total Rewards team with benefits and compensation projects and activities. Delivers occasional in-person and virtual presentations to individual and group audiences as it pertains to their benefits and Total Rewards package. Assists the Benefits Manager with general communications and plan member resources. Tracks and follows-up on team member benefit and pay related escalations that require research and coordination with other areas of HR and/or payroll. Conducts team member outreach when follow-ups are necessary due to eligibility and enrollment changes that impact benefits and/or pay. Maintains knowledge of health and welfare benefit plan and retirement plan processes and procedures and contributes when there are opportunities for improvement. Remains informed of benefit regulatory changes, updates to plan documents, helps to ensure compliance, and can communicate benefit plan changes and notices. Stays knowledgeable of trends and developments with benefit vendors and related technology. Proficient with using common software programs to generate accurate and reliable system audits for benefit enrollment accuracy. Serves as point of contact for benefit event management and system testing for mid-year status changes, hires, terminations, and open enrollment. Able to document and investigate when more complex benefit issues must be escalated to supervisor and/or benefit vendors. Performs routine eligibility audits to assure the HRIS system is setup properly to offer correct benefits and pay offerings. Collaborates with rest of the HR team to plan, modify, and customize strategy roadmaps and assists with integrating the benefit goals within the overall annual HR priority planning. Updates training materials, guides, or policies as it pertains to each assigned project. Works as a HR Total Rewards team member and cross trains other HR professional staff when needed. Prior experience with administrating benefit enrollments, maintaining benefit deductions, and experience with communicating to benefit vendors. Adept with counseling individuals and families in one-to-one or group settings on their benefit offerings and assisting during transitional moments such as a life events or retirement. Reasonable appreciation for need to coordinate and collaborate with key stakeholders such as payroll, talent and onboarding, hiring managers and supervisors, as well as benefit vendors. Must be capable of providing clear explanation to a wide range of audience with diverse backgrounds to help them understand their benefit offerings. Demonstrates problem-solving, critical thinking, and organizational skills helping to resolve issues in a variety of complex situations. Proficient using common software programs such as MS Excel and MS Access to conduct audits and reviews of benefit enrollments and HRIS accuracy. Able to create step by step Standard Operating Procedures (SOP) as well as training colleagues on processes. Capable of working independently and managing multiple deadlines.

Requirements

• Independently capable of solving complex problems and can improve upon existing processes with a fresh perspective
• Understanding of benefits and payroll procedures
• Prior experience with administrating benefit enrollments, maintaining benefit deductions, and experience with communicating to benefit vendors
• Reasonable appreciation for need to coordinate and collaborate with key stakeholders such as payroll, talent and onboarding, hiring managers and supervisors, as well as benefit vendors
• Must be capable of providing clear explanation to a wide range of audience with diverse backgrounds to help them understand their benefit offerings
• Demonstrates problem-solving, critical thinking, and organizational skills helping to resolve issues in a variety of complex situations
• Proficient using common software programs such as MS Excel and MS Access to conduct audits and reviews of benefit enrollments and HRIS accuracy
• Able to create step by step Standard Operating Procedures (SOP) as well as training colleagues on processes
• Capable of working independently and managing multiple deadlines
• Associate’s degree in HR or related field required
• At least one year of experience with HR benefits administration, payroll processes, and pay practices required

Nice To Haves

• Bachelor’s degree in HR or related field preferred
• Two or more years of experience with HR benefits administration, payroll processes, and pay practices in healthcare or other complex organizations preferred
• Experience with absence management, disability and worksite management preferred
• CEBS, InFRE, or equivalent employee benefit certification preferred

Responsibilities

• Supporting the HR Total Rewards team by helping to administrate the day-to-day processes, programs, and policies
• Participating in the coordination of workflows that help to maintain accurate worker data, benefit enrollments including life status changes, job status changes, and new hire events as well as open enrollment in Augusta Health’s HRIS
• Educating team members about their benefits package, assisting them with selecting the most suitable options, and guiding them through the enrollment process
• Supporting the HR Total Rewards team with benefits and compensation projects and activities
• Delivering occasional in-person and virtual presentations to individual and group audiences as it pertains to their benefits and Total Rewards package
• Assisting the Benefits Manager with general communications and plan member resources
• Tracking and following-up on team member benefit and pay related escalations that require research and coordination with other areas of HR and/or payroll
• Conducting team member outreach when follow-ups are necessary due to eligibility and enrollment changes that impact benefits and/or pay
• Maintaining knowledge of health and welfare benefit plan and retirement plan processes and procedures and contributes when there are opportunities for improvement
• Remaining informed of benefit regulatory changes, updates to plan documents, helps to ensure compliance, and can communicate benefit plan changes and notices
• Staying knowledgeable of trends and developments with benefit vendors and related technology
• Generating accurate and reliable system audits for benefit enrollment accuracy
• Serving as point of contact for benefit event management and system testing for mid-year status changes, hires, terminations, and open enrollment
• Documenting and investigating when more complex benefit issues must be escalated to supervisor and/or benefit vendors
• Performing routine eligibility audits to assure the HRIS system is setup properly to offer correct benefits and pay offerings
• Collaborating with rest of the HR team to plan, modify, and customize strategy roadmaps and assists with integrating the benefit goals within the overall annual HR priority planning
• Updating training materials, guides, or policies as it pertains to each assigned project
• Working as a HR Total Rewards team member and cross trains other HR professional staff when needed
• Counseling individuals and families in one-to-one or group settings on their benefit offerings and assisting during transitional moments such as a life events or retirement
• Coordinating and collaborating with key stakeholders such as payroll, talent and onboarding, hiring managers and supervisors, as well as benefit vendors
• Providing clear explanation to a wide range of audience with diverse backgrounds to help them understand their benefit offerings
• Demonstrating problem-solving, critical thinking, and organizational skills helping to resolve issues in a variety of complex situations
• Creating step by step Standard Operating Procedures (SOP) as well as training colleagues on processes
• Working independently and managing multiple deadlines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree