Benefits Administrator

Level Access

About The Position

We are seeking a Benefits Administrator who is passionate about delivering an outstanding employee experience. In this role, you will play a vital part in supporting and managing benefits programs for our U.S. and Canadian teams. You will be empowered to ensure accuracy, compliance, and care in every interaction, making a meaningful impact on our people’s well-being. If you thrive in a collaborative environment and enjoy solving challenges, this is an excellent opportunity to contribute to a dynamic and people-focused organization.

Requirements

Minimum 3+ years of experience in benefits administration.
Hands-on experience with U.S. and Canadian benefits programs.
Strong knowledge of LOA administration and related compliance.
Familiarity with immigration processes and documentation.
Excellent communication and organizational skills.
Proven ability to work collaboratively across teams and functions, especially within People Operations.
Ability to manage sensitive information with discretion and integrity.
Demonstrated ownership of tasks and projects, with a track record of delivering results.
Proficiency in HRIS systems (e.g., Dayforce).

Responsibilities

Administer health, dental, vision, retirement, and other benefit programs for U.S. and Canadian employees, ensuring accuracy and a positive employee experience.
Manage Leave of Absence (LOA) processes, including short-term disability, long-term disability, and statutory leaves, with a focus on compliance and empathy.
Serve as the primary point of contact for benefits inquiries, resolving employee issues promptly and professionally.
Coordinate with vendors and carriers to ensure accurate enrollment and billing, building strong working relationships.
Maintain compliance with federal, state, and provincial regulations, demonstrating accountability for regulatory adherence.
Assist with benefits audits and reporting, striving for excellence in data integrity and process improvement.
Support immigration-related processes and documentation (preferred), collaborating with internal and external partners.
Work closely with HR, payroll, and finance teams to ensure seamless operations and cross-functional collaboration within People Operations.
Lead or participate in process improvement initiatives to enhance benefits administration efficiency and employee experience.
Analyze benefits data and trends to inform recommendations and decision-making, demonstrating a commitment to excellence.