Benefits Administrator
About The Position
Provide administrative support and staffing assistance within the Benefits Department. Primary duties include support of all associate welfare benefit plans, as well as to provide strategic leadership and consulting services to stores, staff, and associates regarding all benefit related questions and escalated inquiries. Works mostly independently to resolve general escalated issues/inquiries related to high-level or complex benefits processes and procedures Accountable for ensuring that benefit services are delivered consistently between Tier 1 support center associates and field associates by assisting HRSC Associates with inbound call overflow during high-volume periods Perform all administrative functions necessary to support benefit programs as assigned Arrange for payment via wires and checks for benefit programs Organize and conduct new hire benefit orientations Partner with the Benefits Management team to evaluate and provide feedback on benefit-related projects Run reports to ensure accuracy in HR systems related to benefit enrollments and PPACA enrollments
Requirements
- Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills, and abilities
- High level of interpersonal skills to handle sensitive and confidential situations and documentation
- Proficient in Microsoft Excel and Word
- Ability to multitask in a high-volume setting
- Superior customer service orientation and verbal/written communication skills
- Strong analytical and problem-solving skills
- Ability to navigate through multiple computer applications, including, but not limited to, HRIS, intranet, online timekeeping, and payroll data applications, and knowledge of various computer software applications
Nice To Haves
- Experience with disability management, including leave of absence administration: FMLA/ADA/State leave laws and Workers' Compensation.
Responsibilities
- Provide administrative support and staffing assistance within the Benefits Department.
- Support all associate welfare benefit plans
- Provide strategic leadership and consulting services to stores, staff, and associates regarding all benefit related questions and escalated inquiries.
- Resolve general escalated issues/inquiries related to high-level or complex benefits processes and procedures
- Ensure that benefit services are delivered consistently between Tier 1 support center associates and field associates by assisting HRSC Associates with inbound call overflow during high-volume periods
- Perform all administrative functions necessary to support benefit programs as assigned
- Arrange for payment via wires and checks for benefit programs
- Organize and conduct new hire benefit orientations
- Partner with the Benefits Management team to evaluate and provide feedback on benefit-related projects
- Run reports to ensure accuracy in HR systems related to benefit enrollments and PPACA enrollments
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
